Return & Refund Policy

Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• Items must be unused, unwashed, and in original condition

• All original packaging must be included

• Return requests must be submitted before items are sent back

How to Request a Return

To initiate a return, please contact us at [your email address] with:

• Your order number

• Reason for the return

Returns sent without prior authorization may not be accepted.

Non-Returnable Items

• Items that have been used or damaged due to improper handling

• Items returned without original packaging

• Items returned after the 14-day return window

Refunds

Once we receive and inspect the returned item, we will notify you of the approval status.

• Approved refunds will be issued to the original payment method within 5–10 business days

• Original shipping fees are non-refundable, unless the return is due to a defective or incorrect item sent by us

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• We recommend using a trackable shipping service, as QWALA is not responsible for lost return shipments

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide clear photos. We will arrange a replacement or refund at no additional cost.

Delayed or Missing Refunds

If you have not received your refund within the stated timeframe, please contact your payment provider first. If the issue persists, contact us at [your email address] for assistance.

您可以在此講解出貨方法、包裝選項和運費。

Shipping, Return & Refund Policy

This policy applies to all purchases made on QWALA. By placing an order on our website, you agree to the terms outlined below.

Shipping Policy

Order Processing

Orders are processed within 1–3 business days after payment confirmation. Orders are not shipped on weekends or public holidays. Processing times may vary during peak periods or promotional events.

Shipping Time

Shipping times are estimates only and may vary depending on the destination, carrier, and customs clearance.

• Standard Shipping: Estimated delivery within 7–15 business days

Delivery times are not guaranteed.

Shipping Coverage

We ship to most international destinations. Shipping availability may vary by location.

Shipping Fees

Shipping fees are calculated and displayed at checkout prior to payment. Free shipping promotions may apply from time to time.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email with tracking details. Tracking updates may take 24–48 hours to appear.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer. QWALA is not responsible for delays caused by customs authorities.

Incorrect Address

Customers are responsible for providing accurate shipping information at checkout. QWALA is not responsible for delays or non-delivery caused by incorrect or incomplete address details.